Refund Policy

1. General Overview

MyIQoo provides digital content and online cognitive assessment services. Due to the nature of digital products, which are accessible immediately upon purchase, payments are generally non-refundable except as required by applicable law or under the specific circumstances outlined below.

2. Refund Eligibility

We want to ensure a fair experience for our users. You may be eligible for a refund if you encounter the following:

• Billing Errors: You were charged multiple times for the same transaction or billed an incorrect amount.
• Technical Issues: A persistent technical failure on our platform prevented you from accessing the service or receiving your results.
• Case-by-Case Review: All refund requests are reviewed individually to ensure fairness.

3. Subscription & Trial Cancellation

To avoid unwanted charges, it is important to understand our renewal process:

• Trial Period: If you sign up for a 7-day trial ($1.00 or $6.99 depending on the offer), your subscription will automatically renew at the standard rate of $29.99/month at the end of the trial period.
• Cancel Anytime: You may cancel your subscription at any time through your account settings or by contacting customer support.
• Effect of Cancellation: After canceling, you will maintain access to the service until the end of your current paid billing period. Future renewals will stop automatically.

4. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team:

Email: support@myiqoo.com

Information Required: Please include your account email, transaction date, and a brief description of the issue (e.g., technical error or billing discrepancy).

5. Processing and Refunds

Approved refunds will be processed back to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your financial institution.

Contact MyIQoo Support

For any questions, support requests, or concerns, please contact us at:

Email: contact@myiqoo.com